AperioTM for Signature from Fiserv provides financial institutions the ability to enable customer centricity. It integrates and automates business processes, tracks customer interactions across multiple channels, and gives your organization the capability to proactively make decisions about how to proceed with your customer -- based on real-time data.

Aperio for Signature is the next generation Customer Interaction Management solution and the culmination of Fiserv's 10 years' experience in servicing and interaction management and 20+ years' in financial services.  Aperio will ultimately empower your whole organization to deliver on the promises made, while ensuring compliance.

The Aperio business process focus will provide your staff with the tools to get the job done, instead of worrying about how to do it. This ultimately gives you the power to generate loyalty and increase sales while truly identifying with your customer at a specific moment in time. Aperio puts the power back into your business by enabling you to finally:

  • Improve efficiency and increase profit through Business Process Automation
  • Provide Intelligent Interactions to deliver a personalized service
  • Enable a Single View of your customers: relationships, accounts, interactions
  • Provide Channel Integration to deliver consistency and quality regardless of touch point
  • Deliver Integrated Workflow to ensure follow-up between departments
  • Provide a Flexible Service Oriented Architecture (SOA) which enables fast market and regulatory responses
  • Make Every Contact an Opportunity to sell product, generate loyalty, and reduce attrition.

Adaptability is paramount to the ongoing success of any organization. Historically, retail financial institutions have implemented organizational structures and business models to achieve greater levels of agility; unfortunately many of their software systems have not made the same transition. Fiserv believes that adaptability should be placed in the hands of the organization's business community, thereby enhancing the organization's ability to respond to changing market conditions. Aperio from Fiserv is the next generation solution that will provide the means for your organization to reach its full potential and beyond.

Fiserv will support Windows 7 for Aperio with version 10.1 in 2010.

        
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